| We are experiencing tremendous change in our traditional markets as a result of significant shifts in our customer's buying patterns as they discover the possibilities of telecommunication technologies such as mobility.
1990s
A radio paging network enabled paging nationwide. Data packed switching equipment (EWSD) was installed to enable DATA-PLUS, which significantly enhances data communication. Further telephone exchanges were built, as well as Remote Shelter Line Units. Various submarine cable projects were completed and new ones undertaken, further improving telecommunications with the outside world. These were complemented by two new digital gateway exchanges. By 1995, TelBru had upgraded its SPC digital telephone switch network and upgraded and expanded TDM digital radio network and transmission with a second terrestrial microwave digital backbone. The external plant cable distribution network was expanded, and the CMTS network was continuously improved. Further telephone exchanges were built, and the international network was expanded at both of TelBru's international digital exchanges.
1990
· The Telisai and Penanjong Remote Shelter Line Units were opened.
· 3,000-line EWSD telephone exchanges were opened in Mumong, Kg Ayer, Berakas and Sengkurong.
· Billing Information Processing System (BIPS) was launched.
· 500-line Remote Shelter Line Units were launched in Labi and Sg Liang.
· A 5,000-line EWSD telephone exchange was opened in Gadong.
· A 6-digit number scheme was introduced countrywide.
· A 34mn/s radio link from Bandar Seri Begawan to Sengkurong and Berakas was launched.
· A 10,000-line EWSD telephone exchange was opened in B.S.B. Central-3.
· The Bangsar 2,000-line EWSD telephone exchange was opened in Bangar.
· The installation of 140mb/s optic fibre linked Bandar Seri Begawan to Gadong and Madang.
· 3,000-line EWSD telephone exchanges were opened in Tutong and Muara.
1995
· A Central Exchange was opened.
· Electronic Lock was launched.
· The Subok Exchange was opened.
· Phone Xtra was launched.
· The Gadong Exchange was opened.
· Emergency numbers: 991 for Ambulance, 993 for Police, and 995 for Fire were introduced.
· Gold Global Calling Card was launched.
· Easy & Business Page was launched.
· Brunet was launched.
1996
· The Pulaie Exchange was opened.
· The Jerudong Exchange was opened.
· Video Conferencing was launched.
· Hallo Kad was launched.
· A Telecom Store was opened in Sinarubai.
· A new Telex Exchange was opened.
1997
· Advance Wireless Access Network (AWAN) Technology was launched.
· New TelBru.
· Headquarters at Kuala Belait were opened.
· Jabatan Telecom Brunei joined ACASIA Communications Sdn. Bhd., a joint venture company providing telecom services within ASEAN and beyond.
1998
· Video Phone was launched.
· Brunei Talking Directory Service was launched.
· Rangkaian Global Aliran Multimedia 21 (RAGAM21) was launched.
1999
· BruNet Operation Centre was opened.
· Jabatan Telecom Brunei Caller ID service was launched.
· Jabatan Telecom Service Online facility was launched.
· Muara Telecom Business Centre was opened.
· Economy Call '098'was launched.
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